Prices quoted are based on airfares, tariffs and rates of exchange prevalent at the time of quotation. Until eHolidays has received full payment we reserve the right to amend any variations to the clients account. However, once full payment is received the price of the land arrangement is guaranteed.

Special requests

eHolidays will endeavour to comply with special requests, however we cannot guarantee that these requests will be met. No request can be implemented unless stated in writing to eHolidays.

Method of payment

eHolidays will accept payment for all arrangements in cash, electronic funds transfer (EFT) or credit card. For payment by credit card eHolidays offers an on line credit card payment facility to Visa, MasterCard and American Express credit card holders via a 3D secured site. Certain international cards are not compatible with this site. For other credit cards the Company requires an original signed credit card charge form (CCCF), a copy of the back and front of the credit card as well as a copy of the card holder’s identity document or passport.

Cancellation, late booking and amendment fees

In the event of requiring cancellation of the booking by the passenger, eHolidays (Pty) Ltd shall have the right to either claim an amount or to retain an amount of the payment and claim damages suffered by eHolidays (Pty) Ltd. The Client is suggested to also refer to the cancellation provisions contained in the suppliers Conditions or website. In some cases, Agents may charge cancellation and/or amendment fees in addition to those imposed by travel service providers and we strongly recommend you take out insurance against these eventualities. Further cancellations will be subject to relevant cancellation policies and costs incurred by ourselves. Non-payment, short payment or late payment will be regarded as cancellation. The Suppliers may reserve the right to cancel any service before departure, in which event the entire payment will be refunded to the Client without any further obligation on the part of eHolidays (Pty) Ltd. eHolidays (Pty) Ltd will charge a fee for processing the request for refund.

Refunds and unused services

No refunds will be made for no-shows (clients who have booked and paid for services for a specific date and do not show or amend within 24 hours of departure date), or any unused services.

Delays

eHolidays does not hold itself responsible for any delays prior to departure nor during travel to any hotel/resort booked by eHolidays whether brought about by technical difficulties, strikes, political unrest, weather conditions, airline schedule or time changes, re-scheduling or any other circumstances whatsoever, whether foreseen or unforeseen.

Travel documents

Documentation is only prepared on receipt of final payment has been cleared through the eHolidays bank account. As per IATA (International Air Transport Association) ruling all names that are reflected on air tickets must be the same as the client’s passport. All clients will be personally and solely responsible for ensuring that they are in possession of the correct documentation prior to their departure.

Passports, visas, vaccinations, inoculations, re-entry permits

The responsibility to obtain correct, current and valid passports and passport requirements, visas, vaccinations, inoculations and re-entry permits where required, is that of the client alone. Clients travelling with children under 18 years old must be familiar with the new SA Immigration Regulations effective 01 June 2015. eHolidays will not be held responsible or liable for any consequence of any nature arising from the client failing to ensure that he/she has complied with all such requirements.

Insurance

Travel insurance is essential. We strongly advise clients at least to take out travel insurance against cancellation, curtailment, illness, loss of baggage, personal accident, personal liability and default at the time of booking among other possibilities. Insurance policies must always cover full vacation periods.

Liabilities

eHolidays makes every effort to ensure that all arrangements and services connected with your travel arrangements will be carried out as specified in the most efficient and effective way possible. However, being intermediaries we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers. It is the client’s responsibility to satisfy themselves with any local laws and applicable insurance options, if any, for any facilities used or hired.

Responsibility

The Company acts as an agent only in producing and booking the various travel arrangements and on condition that it shall not be liable for any loss, damage, injury, accident, delay or any other irregularity that may be occasioned by the hotel and any defect in any vehicle, or other form of conveyance, or by error or default of any company or person engaged in conveying clients, carrying out the arrangements of travel, or otherwise in connection therewith.

Airline responsibility

The airline concerned is not to be held responsible for any act, omission or event during the time the clients are not aboard its aircraft. The client ticket in use by the airline, when issued, shall constitute the sole contract between the airline and the client. E-tickets (electronic air tickets) do not carry the terms and conditions but should a client require these, the contracts may be found on the website of each airline.

Airline information

Baggage allowance is stated on each airline ticket and further information may be found on each airline’s website. Clients are reminded that they are responsible for reconfirmation of flights more than 72 hours prior to departure and to ensure that the airline has had no schedule or time changes. Failure to do so may result in the cancellation of a flight reservation by the airline. Air ticket itineraries consisting of more than one flight sector may not be used out of sequence or to “skip” one flight sector as this will void the entire balance of the journey/itinerary.

Airline overbookings

eHolidays is not responsible for overbooking by airlines resulting in clients being denied boarding. It is the airline’s responsibility to re-route clients on alternative routes at the airline’s expense provided clients check in on time.

Luggage

Each provider permits different baggage and sporting allowances. It is the client’s responsibility to ensure that their baggage and sporting allowance falls into the provider’s acceptance policy. eHolidays will not be responsible for any additional costs incurred if these requirements are not met.

General information

eHolidays cannot be held responsible for any charges that appear on a client’s credit card, nor accept responsibility for having any of these charges reversed or corrected upon the client’s return to South Africa.

Errors & Omissions

eHolidays will not be held responsible for any errors on quotes or bookings or any omissions. It is the responsibility of the agent/client to thoroughly check the documentation for correctness.